This business model will be essential for the success of your outsourcing campaign because it removes the risks and uncertainties of dealing with offshore outsourcing companies, while at the same time delivering all the benefits of offshore outsourcing service, including lower cost.

By outsourcing your back office tasks to hi-traits you will receive following benefits:

1. Cost effective solutions – Cost reduction, productivity and profitability

Our diverse range of services delivers innovative outsourced solutions and provides value added services for a diverse range of clients.

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1. Reduced complexity

Our unique Outsourcing Model delivers a simple, easy-to-understand, turn-key solution that enables you to tap offshore talent without taking on unnecessary risk.

You will get all the benefits of hiring highly experienced, skilled and qualified virtual staff, hassle free.

We take care of all complexity and red tape associated with hiring offshore virtual talent, including HR management, payroll, performance management, where they sit, infrastructure, technology, technical support, office space, security, access, remote management systems, contact management systems, project management, overseas taxes and overseas laws. This frees you up to focus on what is most important – your business.

1. Focus on quality, not on cheap labor

 

We hire only the best and the brightest professionals, through our rigorous screenings and selection processes.

1. Total risk management

 

hi-traits allows you to receive all the benefits of outsourcing while managing the associated risks.

We work to understand the risk factors that apply to your company, prepare a risk management plan and then implement that plan providing you with Total Risk Management.

1. Global delivery model - Offering the best services from around the world

hi-traits is a multidimensional company positioned to offer its customers the strategic advantage of multi-location outsourcing. With over 750 pre-qualified partners from the Philippines, India, Pakistan, China, Thailand, Kenya, Peru, Paraguay, Bolivia, Colombia and Mexico, hi-traits offers a spectrum of quality services and specialized skills that our customers can leverage to their benefit. None of our competitors can match the amount of vendors we can offer nor the diversity of locations in which to begin your outsourcing partnership.

1. Offshore service providers competing for your business

 

 

We supply you with multiple quotes (up to 5) from our pre-qualified partners; and you make the decision regarding which vendor best meets your requirements.  

1. Greater buying power

 

Because of the size of our operation and our well established relationship with them, our vendors always provide us with the best prices. They also pay greater attention to our clients' projects, as they cannot afford to make us or our clients unhappy.

1. Multiple options to suit your requirements – Customized services

We know that a one-size-fits all approach is not the way to solve the complex business outsourcing challenges facing today’s companies.

Outsourcing with hi-traits is about having a lot of options available at every level to precisely customize outsourcing solutions to meet the specific needs of your organisation. You begin by choosing the outsourcing model, vendors and location that best suits your company. From there you have the option to put into effect the recruitment procedures, working hours, cost structures, office space, technology, infrastructure, and security tools that align with your business processes. You can also choose to test run and fine tune your processes with a pilot project before fully launching the operation.

hi-traits allows unmatched control and choice in your outsourcing experience.

1. Flexibility & Scalability

 

hi-traits is a one-stop outsourcing solutions provider offering full-cycle outsourcing services and serving all of your offshore business processing needs. We offer flexible engagement schemes enabling you to decrease or increase your team size or involve specialists with different expertise when your business requirements change. This lets you optimise the cost structure and your team’s performance to get the maximum ROI out of the outsourcing engagement.

1. Australian & Experienced  

When you deal with hi-traits, you are dealing with an Australian company that encompasses multilingual employees that are familiar with different cultural sensitivities, not strangers in a foreign country. We are not a faceless entity that you have limited contact with, but an organisation that is fully accountable and subject to Australian standards.

hi-traits has been offering customised business solutions for more than 8 years. By leveraging the experience of hi-traits, you get peace of mind knowing your business processes are in safe hands.

Our experience in handling diverse outsourcing projects makes us prime candidate for a successful outsourcing service provider.

1. Multiple channels of communication

 

Multiple channels are established and maintained to create a productive and secure communication flow among all stake holders, with the end result of seamless communication and a personalised approach to all facets of your outsourcing project.

1. Back-up vendors

 

hi-traits has the ability to find you another vendor in a short period of time if your current vendor is no longer able to provide you the services due to any unfortunate circumstances, such as natural disasters – flood, earth quake and fire.

Support system

 

Through its well built support system hi-traits makes sure that your outsourcing is successful:

Your risks are managed. You receive the right resources (Virtual Talent, Office Space, Infrastructure and Technology), Professional Environment and Project Management for your project. You receive what was agreed. Your project starts on time. Your processes run smoothly without any hurdles, loss of quality or efficiency. The prices are clearly defined and there are no hidden costs invloved. The whole outsourcing process is transparent.

 

For these reasons and many more, we belive that hi-traits has the competitive edge in this market.